Privacy Policy
Your privacy and confidentiality are central to everything we do. This policy explains how we handle your information.
This Privacy Policy describes how RoyalGen Counseling & Wellness ("we", "us") collects and uses information when you visit our website or use our services. This is a template and should be reviewed by a legal professional before launch.
Information we collect
We collect information you voluntarily provide — such as your name, email, phone number, and any details you share through our forms or during a discovery call — in order to respond to enquiries and provide our services.
How we use your information
We use your information to respond to enquiries, schedule and deliver sessions, and (with your consent) send relevant updates. We do not sell your personal information.
Confidentiality of counseling
Information shared during counseling is treated as strictly confidential, in line with professional ethical standards. Limits to confidentiality (such as serious risk to safety) are explained at the start of any working relationship.
Data storage & third parties
Enquiries submitted through our website may be processed by our customer-relationship platform (GoHighLevel) and other service providers solely to operate our practice.
Your rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at hello@royalgenwellness.com.
Contact
Questions about this policy? Email us at hello@royalgenwellness.com.